Dirojay.pk offers a 7-day return policy for all items purchased from our website. To be eligible for a return, the item must be in its original condition and packaging. You must also provide a valid reason for the return.
To initiate a return, please contact our customer service team at [email protected] or +92 3206509577. We will provide you with a return authorization number and instructions on how to return the item.
Once we receive the item, we will inspect it and process your refund. Refunds will be issued to the original payment method within 10 business days.
Exceptions to the Return Policy
The following items are not eligible for return:
- Items that have been used or damaged
- Items that are not in their original condition or packaging
- Items that were purchased on sale or clearance
- Gift cards
The cost of shipping the item back to Dirojay.pk is the responsibility of the customer. However, if the return is due to a defect in the item, we will cover the shipping costs.
If you have any questions about our return policy, please contact our customer service team at [email protected] or +92 3206509577.